Terms and Conditions
All prices displayed on the website are subject to change without notice and are quoted in New Zealand dollars and include GST
There is no minimum order and mixed cases are welcome. Freight is an additional $10 per case or part case, except Blenheim, Picton and Havelock, which is only $5,
Orders are processed at the end of each day (Monday to Friday). You should receive your order within 7 working days through our designated courier service.
All orders will be confirmed by email before dispatch. Customers with unfulfilled orders (due to stock shortages or other reasons) will be contacted by a Forrest wine sales representative.
We do not deliver orders outside of New Zealand. International customers please email email@example.com and we will assist you, or check out the distributors page to find a local distributor.
If your order has not been dispatched at the time of cancellation, your credit card will not be processed.
By using this online orders facility you assert that you are 18 years of age or older. It is illegal in New Zealand for persons under 18 to purchase alcohol.
Our liquor license number is 52/OFF/037/2017, you can check it here.
Returns and Refunds
We want you to be satisfied with your purchase from Forrest Wines. We are committed to delivering your product in perfect condition.
If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date by calling us directly 03 572 9084 or sending us an email at firstname.lastname@example.org with the details of the problem.
We will replace any bottle of wine that is damaged or deemed technically flawed, but cannot replace bottles on dislike of taste once opened.
Depending upon the item you purchased and the reason for your return request, we may require that you ship the item(s) back to us. Unless the item is damaged or defective, or if we made an error in fulfilment of your order, all returns must be shipped back to us postage paid.
We try to provide as much information as possible to help customers make a selection they will enjoy, we cannot guarantee you will like the taste of every bottle of wine you select.
Shipping costs are non-refundable
Additional non-refundable items:
Gift cards, tasting tray gifts cards, Grab-one vouchers
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Forrest is strongly committed to protecting your privacy online and holds secure the information you share with us. Forrest does not exchange data collected from this website with any third party. You may contact us at any time to determine what, if any, personal information Forrest holds.